At Littzone.shop, we take pride in creating high-quality cakes that bring joy to your special occasions. To ensure a smooth shopping experience, we have established our Refund & Return Policy. This policy outlines the conditions under which you can request a refund or return, ensuring that our customers are fully informed and satisfied with their purchases.
1. Refund Policy
We understand that sometimes things don’t go as planned. If you are dissatisfied with your cake for any reason, please contact our customer service team within 24 hours of delivery or pickup. To qualify for a refund, the following conditions must be met:
- The cake must be reported as unsatisfactory within 24 hours of receipt.
- A photo of the cake showing the issue must be submitted to our customer service team.
- Refunds will be processed based on the evaluation of the complaint and may take up to 7 business days to reflect in your account.
2. Return Policy
Due to the perishable nature of our products, we do not accept returns on cakes. However, we want you to be completely satisfied with your purchase. If there are any issues with your order, such as incorrect items or quality concerns, please reach out to us promptly.
2.1 Incorrect Orders
If you receive the wrong cake or a cake that does not match your order specifications, please contact us within 24 hours. We will work to resolve the issue by either replacing the item or providing a refund.
2.2 Quality Issues
If the cake is not up to our quality standards, we ask that you provide a photo as proof within 24 hours of receipt. We will assess the situation and may offer a refund or a replacement based on our evaluation.
3. Cancellations
If you need to cancel your order, please inform us at least 48 hours before your scheduled delivery or pickup time. Cancellations made within this time frame will incur a cancellation fee of 20%. Unfortunately, orders canceled less than 24 hours in advance are non-refundable.
4. How to Contact Us
To initiate a refund or report any issues with your order, please reach out to our customer service team via email or phone. We are dedicated to ensuring your satisfaction and will respond promptly to your inquiries.
5. Policy Updates
We may update our Refund & Return Policy periodically to enhance our service and customer experience. Any changes will be reflected on this page. We recommend reviewing our policy regularly to stay informed.